IMPORTANT! PLEASE READ ALL!
These policies lay out all requirements in order to book a commission with me. I ask that you read them through, ask any questions, and then fill out and submit the form at the bottom of the page in order to be considered for a commission slot.
I DO NOT copy another artist's work! If you see a model you simply cannot live without and the owner will not sell it, I will not copy the color or pattern onto the same body without it having very obvious differences - either in the pattern or even in the shade. This also applies to models I have painted for other people. I do not like to duplicate work done. Each model must be unique and vary either in shade or markings to make each piece an individual.
In order to best serve you, I work best from large sized pictures. Please be prepared to submit links to images so I know what you are looking for. I will do my best to come close to what you want, however, artistic license will be utilized as I see fit to work best on the model. Should you be unhappy with the resulting piece, I will complete ONE major change (color shift) at no additional cost. If you continue to be unhappy, there will be an additional fee attached for each additional hour I must work to make ONE further color shift. Please be aware, with the method I paint, such shifts affect the entire paint job and I do my best to meet your requests on the first try interpreting images as I see them. Computer monitors vary. I do calibrate my monitor and color correct all images of models I am painting prior to emailing to you so the images are as close to life as I can get them.
In the event you receive a model and it is not to your satisfaction, because I do my utmost to alleviate such situations through emailed exchanges of images as I progress with your paint job, I do not authorize other artists to 'fix' my work. Without knowing the materials used, this can result in chemical reactions that can ruin paint jobs. Also, every artist works in different mediums and have their own unique styles that do not always mesh well together. Therefore, if you need me to do additional work on a model, there will be a fee attached but I request that only I do the work so all the materials and style of the work are indeed compatible.
Alternate forms of Communication: Please be prepared to provide me with a home phone number where I can reach you. Email isn't full proof! I WILL NOT share your personal information/phone number with anyone and will only be retained for the duration of our transaction. I request this as I have on a couple of occasions needed to reach clients as emails were not working and extended periods of time had passed requiring me to use an alternate form of communication. I will also provide you with my home phone number once a transaction begins in case my email does not work (and I do ask that you not call unless it is urgent). Should you not receive an email reply from me within 24 hours, please try again. I do check my email twice a day for the most part and will reply as soon as I can.
I monitor my email twice a day and sometimes more often depending on work schedule. I encourage people to join my Yahoo group and Facebook group to receive important studio updates.
Turnaround time: Completion of models vary depending on my current work load, complexity of models being painted, and real life responsibilities. I cannot set time frames for completion but will do my best to meet your requests as best as I can. Please be aware I only paint full time during the summer and for a few hours each night and weekends during the time I am at my regular job. I also rotate through several pieces at a time to keep a fresh eye on what I am doing.
Models will not ship until paid in full. Final installments on time payments must be made within two weeks of completion.
ALL CT sales are subject to Connecticut sales tax of 6.35%.
Cancellation or Abandonment:
NO refunds can be made.
I reserve the right to cancel and refund any commission transaction at any time.
If after six months I do not hear from you regarding your unpaid commission, the model will become my property, you forfeit all monies sent in payment, and I will reserve the right to sell the finished piece. No refunds will be offered after that time.
I currently ship all models double boxed and wrapped in bubble wrap and peanuts via USPS Priority mail insured for full value of the model - no exceptions. Basic costs are running about $50 per traditional model within the continental USA. Shipping quotes include cost of the model to ship through the USPS and a handling fee for cost of packing materials (bubble wrap, peanuts, and boxes I have to purchase). Metal "tool boxes" or other like boxes can also be ordered and foam lined - again, this is an added expense upon your request.
International customers - I am more than happy to work with you. All models are shipped via USPS International Priority Mail and customs forms will reflect the full value of the model - no exceptions.
I will no longer offer any other means of shipping internationally as there no way to insure or track packages.
I WILL NOT be held responsible for items lost or damaged in transit. Should an item be received damaged, please notify me immediately upon receipt so I might assist in you filing a claim with the USPS. Please be aware that the item may need to be turned over to the Post Office before a claim is paid. Should you choose to not file with USPS, I will be happy to do any repairs for a minimal fee. You will be responsible for all shipping fees to return the model to me and for me to ship back.
I will only accept Paypal (email@example.com) and Money Orders sent in a trackable manner. Personal checks are ONLY accepted from people I have dealt with before and only upon pre-arranged agreement if I have not dealt with you before. In the event I agree to take a personal check and it bounces, you are responsible for covering the charges from the bank.
Time payments are accepted on a prearranged basis and must be worked out prior to booking the commission. At this time, I require half down and the remainder to be paid off within 3 months with final installment due within two weeks of notification of the model being completed. Adjustments to this time frame can be worked out prior to booking.
Your satisfaction is very important to me. Please be willing to share all thoughts as the painting progresses. I purposely send large images that are color corrected on my monitor to be as close to life as possible. If you see flaws, please feel free to let me know as I appreciate a critical second set of eyes. I will do my very best to get as close to the color you want but require all customers to allow my artistic license to achieve a paint job that is as realistic as I can get. At this time I can only do "likenesses" of real horses. Model horses are not exact copies of your real horses and patterns from real horse to model horse can vary.
Any unauthorized alterations to my original work voids any and all guarantees made for my paint work. Alterations include addition/removal of paint or overspraying with another finish.
In order to hold your slot, half of the cost of the full commission must be submitted within 10 business days (NO EXCEPTIONS). Any fees submitted after work begins are non-refundable. I will be happy to take time payments for the remainder as agreed to on a case by case basis, and the final payment MUST be made two weeks after the horse is completed and approval is made to the color/pattern. I will ONLY adjust payment schedules for those with outstanding hobby history and references or I have successfully done business with you before. Adjustment to the payment schedule MUST be agreed on prior to completion.
I do my best to adhere to my own painting schedule but things do arise - I will do my best to communicate status of your model with you at any time - feel free to email me - I don't consider it bothering me in any way. Pictures are sent as painting progresses and I require you to communicate your feelings about the piece at each stage. I hope to stave off any issues with dissatisfaction before shipping. Although pictures cannot tell the whole story, I do my best to provide pictures with accurate color based on my monitor's calibrated settings.
In the event you decide you are not happy with the resulting paint job (either before I ship it or after you receive the model) and request me to start over, you will be entitled to ONE color shift but MUST cover shipping costs to and from. After that, any changes will have fees attached starting at $50 per change and going up from there depending on the severity. If I am asked to strip the model and start over, this will be considered an entirely new transaction and will not only require payment for a second paint job but $100 to cover cost of stripping and repriming. I strive to avoid these problems but I will not be responsible for someone changing their mind to after I have started work. You may request progress images at any point although I do send them to you when I feel I have something to show you and ask you to give me your honest feedback. Although images are adjusted on my computer to be as close to life as possible, what you see digitally may not be an accurate rendition of the actual model since monitors do vary or if one hasn't been accurately calibrated. If you prefer hard copy images, a fee will be made to have images printed and mailed.
IMPORTANT!!! After the model is completed and I do not hear from you after SIX months from notification of completion (I will not chase you down - I will email a total of two times one week apart before I send a certified letter of which the fee to do so will be tacked on to your remaining payment. I will make a total of two phone calls. After this, you will forfeit ALL payments previously made AND I will consider the model mine to either keep for myself or put up for sale regardless of whether or not you supplied the body. Please provide me with an alternate form of communication in the form of an alternate e-mail, home/cell phone number, and a mailing address, or an alternate person to contact in the event of an emergency to avoid such situations. People get sick. Computers go haywire. We all have unforeseen issues pop up that might otherwise keep us from maintaining communication, however it is YOUR RESPONSIBILITY to maintain communication or provide me with contact info for someone who can give me an update if something has happened.
I also reserve the right to jump around in my bookings as inspiration and cooperation of colors hits me. I do work on a number of projects at one time but I don't always do them in the order I receive them. Sometimes a model's color isn't working as I wish or taking much longer on account of complexity and I don't like to rush into a project to jeopardize it not working to your satisfaction, so I ask that you be a bit flexible so I can give you the very best results I can. However, I do try to stick to the schedule as best I can and will strive to keep you posted on where you are at via private email and via postings on this website under the "In Progress" page.
Repairs/Policies regarding my painted works
I ask that all models painted by me in need of touch ups/repairs to the paint job be brought to my attention. I stand behind my work and would like to do any repairs myself. I DO NOT authorize other artists to alter in any way any painted model I have done UNLESS the model is over 10 years old. If a model needs adjustment, touch ups, repairs of any sort, please notify me immediately to arrange such repairs and/or adjustments. In the event that I cannot make the repair, I will inform you in writing to authorize a reputable person who can tend to your needs.
Good or bad, those adjustments are alterations to what I did and no longer a reflection of my paint work. I would prefer you not to alter my paint jobs and if you want adjustments that you let me do them - chemical reactions can occur when applying different materials that might not necessarily "play" nicely together and that can overall ruin the piece or cause yellowing or worse. Fees will be required for any alterations you want. I do my best to meet your needs and again if you require changes that I be the one to make them. For paint jobs that are over ten years old, I hold no issue to the model being stripped and refinished either by myself or another artist.
Redoing Mohair on previously done models
At this time, and as not to violate VARA rights claimed by the original artist, I will NOT redo hair on models done by Faye Cohen. I would prefer that the original artist authorize me to make such repairs and it will be your responsibility to obtain that permission. Models needing new mohair done by other artists, in the event that the original artist does not do such repairs, my rates are the same as quoted on the commissions page with an additional $10 fee for removal of the original hair in the event I need to do repairs to the underlying paint job or tail bone before applying the new hair.
I reserve the right to use images of models I painted for promotion. No images on this site, my Facebook pages, Pinterest or DeviantArt or any site on which I advertise or sell may be used, distributed or sold under copyright law. If you send images of models I have painted from live shows, those images will not be used for advertising or sold without your permission.